Refund Policy

Last Updated: February 1, 2026

This Refund Policy describes your rights regarding refunds for purchases made through IQ Global Assessment.

Payment Provider

Fehu Marketing Limited
Company Number: 2915881
31/F, Chinachem Century Tower
178 Gloucester Road, Wanchai
Hong Kong

Email: [email protected]

Certifications are issued by Cognitive Analytics International LLC. Payments are processed by Fehu Marketing Limited.

1. Digital Content & Right of Withdrawal

Our products are digital content delivered immediately upon purchase, including:

  • IQ Test Certificates (PDF)
  • Detailed Cognitive Reports
  • CV/Resume Downloads
  • Test Retakes
Important Notice: By completing your purchase, you expressly request immediate access to the digital content and acknowledge that you lose your right of withdrawal once the digital content has been delivered to you or accessed by you.

2. Refunds

We provide refunds in the following circumstances:

  • Technical issues that prevented delivery of the product
  • Duplicate charges for the same transaction
  • Product is faulty or not as described

3. How to Request a Refund

To request a refund:

  1. Email us at [email protected]
  2. Include your email address and purchase date
  3. Describe the issue you experienced

We will respond within 48 hours and process approved refunds within 5-10 business days to your original payment method.

4. Contact

For refund requests or questions:

Email: [email protected]